Refund Policy

1. Purchases made through a deal platform

If you bought frontkiosk on a deal platform and redeemed a code at frontkiosk.net/redeem, you paid the platform, not us. Refunds for those purchases follow that platform's refund policy, and you request them from the platform.

When a platform refunds a purchase, it tells us which code was refunded. We then revoke the code, and the Lifetime access it gave is removed from your organization. Your account and data stay, so you can export your visitor log or choose a regular plan.

2. Lifetime plan bought on frontkiosk.net

• If frontkiosk isn't right for you, email us within 14 days of your purchase and we will refund the full amount.
• A refund ends your access: the Lifetime plan is removed from your account, your location limit goes to zero and your kiosks stop accepting sign-ins. Your account and your visitor log stay, so you can still sign in and export your data.
• After 14 days, Lifetime purchases are not refundable, except where the law requires it or we charged you in error.

3. Monthly plan

• You can cancel at any time in Admin → Billing → Manage billing. No more charges are made after you cancel.
• Your plan keeps working until the end of the period you already paid for. We don't refund partial months or unused locations.
• If you were charged after cancelling, charged twice, or charged in error, email us and we will refund that charge.
• A refund ends access: when a Monthly payment is refunded, the subscription is cancelled at once (not at the end of the period) and your kiosks stop accepting sign-ins.

4. How refunds are paid

Refunds for purchases on frontkiosk.net go back to the original payment method through Stripe. Banks usually show them within 5 to 10 business days. To ask for a refund, email frontkioskeur@gmail.com from your account email and tell us the organization name.

Nothing in this policy limits rights you have under consumer protection laws that cannot be waived.

Contact